Our goal is to provide you with the best customer experience so we have provided a range of options for support. We encourage you to use the self-service options, while an active community of Janis users can be helpful in resolving problems.
Check the user guide for how-to's, tips and tricks, or refer to our troubleshotting FAQ for answers to common Janis questions.
Check the Janis group on Facebook for solutions to problems, engage with the Janis team and meet other Janis users. Often this is the fastest way to get support as solutions to problems are shared publicly.
Humanin Slack and if you're a Janis Pro user, say
humanand we'll pause Janis and provide priority human support, or use the Messenger chat widget embedded in this guide.
Use the email support option for matters relating to billing and problems with your Janis Key.