Support

Our goal is to provide you with the best customer experience so we have provided a range of options for support. We encourage you to use the self-service options, while an active community of Janis users can be helpful in resolving problems.

  • Troubleshooting

    Check the user guide for how-to's, tips and tricks, or refer to our troubleshotting FAQ for answers to common Janis questions.

    Troubleshooting FAQ

  • Facebook Group

    Check the Janis group on Facebook for solutions to problems, engage with the Janis team and meet other Janis users. Often this is the fastest way to get support as solutions to problems are shared publicly.

    Facebook Group

  • Chat Live

    Just say Human in Slack and if you're a Janis Pro user, say human and we'll pause Janis and provide priority human support, or use the Messenger chat widget embedded in this guide.

    Messenger chat

  • Email Support

    Use the email support option for matters relating to billing and problems with your Janis Key.

    Email Support